Investor Charter of Depository Participant

NSDL DP ID: IN301428

Vision

Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

Mission

To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link: NSDL – https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=19, CDSL – https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=18

Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services

S.No.	Brief about the Activity / Service	Expected Timelines for processing by the DP after receipt of proper documents
1	Dematerialization of securities	7 days
2	Rematerialization of securities	7 days
3	Mutual Fund Conversion / Destatementization	5 days
4	Re-conversion / Restatementisation of Mutual fund units	7 days
5	Transmission of securities	7 days
6	Registering pledge request	15 days
7	Closure of demat account	30 days
8	Settlement Instruction	Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form upto 6 p.m. on T+1 day

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

S.No.	Type of Activity / Service	Brief about the Activity / Service
1	Value Added Services	Depositories also provide value added services such as Basic Services Demat Account (BSDA) Transposition cum dematerialization Linkages with Clearing System Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc.
2	Consolidated Account Statement (CAS)	CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3	Digitalization of services provided by the depositories	Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: E-account opening Online instructions for execution e-DIS / Demat Gateway e-CAS facility Miscellaneous services

Details of Pee Aar Securities Ltd. Mechanism

(1) The process of investor grievance redressal

S.No.	Type of Activity / Service	Brief about the Activity / Service
1	Investor Complaint / Grievances	Investor can lodge complaint / grievance against the Depository / DP in the following ways: a. Electronic mode (i) SCORES (a web based centralized grievance redressal system of SEBI) – https://scores.sebi.gov.in/ (ii) Respective Depository’s web portal dedicated for the filing of complaint: NSDL – https://nsdl.com/investor/investor-grievance CDSL – https://www.cdslindia.com/eservices/footer/grievances (iii) Emails to designated email IDs of Depository: NSDL – relations@nsdl.co.in CDSL – complaints@cdslindia.com The complaints / grievances lodged directly with the Depository shall be resolved within 30 days. b. Offline mode – [details of link to the form to be provided by DPs]
2	Investor Grievance Redressal Committee of Depository	If no amicable resolution is arrived, then the Investor has the option to refer the complaint / grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint / grievance by hearing the parties, and examining the necessary information and documents.
3	Arbitration proceedings	The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules / Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).

S.No.

Type of Activity / Service

Brief about the Activity / Service

Investor Complaint / Grievances

Investor can lodge complaint / grievance against the Depository / DP in the following ways:

a. Electronic mode

(i) SCORES (a web based centralized grievance redressal system of SEBI) – https://scores.sebi.gov.in/

(ii) Respective Depository’s web portal dedicated for the filing of complaint:
NSDL – https://nsdl.com/investor/investor-grievance
CDSL – https://www.cdslindia.com/eservices/footer/grievances

(iii) Emails to designated email IDs of Depository:
NSDL – relations@nsdl.co.in
CDSL – complaints@cdslindia.com

The complaints / grievances lodged directly with the Depository shall be resolved within 30 days.

b. Offline mode – [details of link to the form to be provided by DPs]

Investor Grievance Redressal Committee of Depository

If no amicable resolution is arrived, then the Investor has the option to refer the complaint / grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint / grievance by hearing the parties, and examining the necessary information and documents.

Arbitration proceedings

The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules / Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).

(2) For the Multi-level complaint resolution mechanism available at the Depositories, please refer to the respective depository’s website – https://smartodr.in/

Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

S.No.	Type of special circumstances	Timelines for the Activity / Service
1	Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participant surrenders the participation by its own wish.	Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter / email.

S.No.

Type of special circumstances

Timelines for the Activity / Service

Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.

Participant surrenders the participation by its own wish.

Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter / email.

The following are set out in the investor charter published by the depositories:

Annexure C — Investor Complaints Data: Depository Participants

Data for Every Month Ending – MAY 2025 TO MAY 2026

S.No.	Received from	Carried forward from previous month	Received during the month	Total Pending	Resolved*	Pending at the end of the month**		Average Resolution time^ (in days)
S.No.	Received from	Carried forward from previous month	Received during the month	Total Pending	Resolved*	Pending for less than 3 months	Pending for more than 3 months	Average Resolution time^ (in days)
1	Directly from Investors	0	0	0	0	0	0	0
2	SEBI (SCORES)	0	0	0	0	0	0	0
3	Depositories	0	0	0	0	0	0	0
4	Other Sources (if any)	0	0	0	0	0	0	0
5	Grand Total	0	0	0	0	0	0	0

Trend of monthly disposal of complaints

S.No.	Month	Carried forward from previous month	Received	Resolved*	Pending**
1	JANUARY 2026	0	0	0	0
2	FEBRUARY 2026	0	0	0	0
3	MARCH 2026	0	0	0	0
4	APRIL 2026	0	0	0	0
5	MAY 2026	0	0	0	0

*Should include complaints of previous months resolved in the current month, if any. **Should include total complaints pending as on the last day of the month, if any. ^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of Annual disposal of complaints

S.No.	Year	Carried forward from previous year	Received during the year	Resolved during the year	Pending at the end of the year
1	2017-18	0	0	0	0
2	2018-19	0	0	0	0
3	2019-20	0	0	0	0
4	2020-21	0	0	0	0
5	2021-22	0	0	0	0
6	2022-23	0	0	0	0
7	2023 till date	0	0	0	0
8	Grand Total	0	0	0	0